FAQ

WHAT IS THE HOCKEY CRATE?

The Hockey Crate is a monthly subscription crate with two different size options. The Rookie Crate comes with three rolls of tape, you have the option of choosing between White, Black and Clear. Also, You will receive a product/essential. The Pro Crate comes with three rolls of tape, you have the option of choosing between White, Black and Clear. Also, you will receive essentials, products and/or apparel.

HOW DO I CUSTOMIZE MY HOCKEY CRATE?

When joining The Hockey Crate you will be given an option of what size Crate fits your needs. Depending on your Crate size selection, you will need to choose what Tape options you want to include in your Crate.

HOW DO I CHANGE MY CRATE SIZE AND OPTIONS?

You can ONLY change your Crate size if you are on the month to month plan. You will NOT be able to switch crate sizes with the Prepay plans. Although, you will be able to switch from month to month into a prepay plan.

NEW CRATE SIZE AND/OR PLAN:

You will need to Log In to your account. Select Edit under "Your Subscriptions". From there you will be able to select a new Crate size and plan. You can Only choose a new plan if you are a month to month subscriber. Select month to month to stay on that plan or upgrade to a prepay plan. Select the "Change" button, then confirm the change. Once you confirm the change, you will select "Edit" under "Your Subscriptions. Scroll down to "Edit" Subscription Details to change your tape options.

NEW OPTIONS IN CURRENT PLAN:

You will need to Log In to your account. Select "Edit" under "Your Subscriptions". Scroll down to "Edit" Subscription Details to change your tape options. Once you select your new options, select "Update Details".

DO ITEMS ADDED FROM THE SHOP RECUR MONTHLY?

No, The items added to the cart are not recurring. You will be able to purchase additional items from our Shop.

IS SHIPPING INCLUDED? WHERE DO YOU SHIP?

We ship within the United States and Internationally.Items shipped within the USA are FREE of charge.Items shipped Internationally will have a small charge shown at checkout.

WHEN WILL MY HOCKEY CRATE SHIP?

Orders placed between the 10th and last day of each month will be shipped within five business days. Orders between the first and 10th, boxes start processing the 10th. For west coast subscribers, please allow up to ten business days for delivery. Boxes for recurring monthly subscribers will be shipped no later than the 15th of each month.

CAN I RETURN AN ITEM FROM MY CRATE?

Unfortunately, our boxes are a package deal and we do not accept returns of individual products. However, your feedback on the products you received is greatly appreciated. Please contact us with these comments or concerns by using our contact page.

ARE THERE ANY CANCELLATIONS FEE?

Never, you can cancel at any time. If you cancel after the next billing date, you will then be charged the following month and will then receive your final Crate.

HOW DO I CANCEL MY MONTHLY SUBSCRIPTION?

Just Log In to your account and select "Edit" under "Your Subscriptions". From there you will be able to Select "Cancel Subscription".

ARE YOU READY TO SUBSCRIBE TO HOCKEY CRATE?